Frequently Asked Questions

During my Reservation   

• Where do I leave the vehicle at the end of my reservation?  

  • The vehicle must be returned to the reserved parking space from which you picked it up. The vehicle must also be left plugged in at the end of your reservation.  

• What if someone is parked in the reserved spot when I get back from my reservation?  

  • If one of the other reserved NCP Mobility spots is open, you can park the vehicle there. If they are all taken, please take the vehicle to valet so they can deal with moving the other vehicle.  

• If I get pulled over, where can I find the insurance and registration information?  

  • Copies of the insurance and registration are located in the glove box. These may not be removed from the vehicle. 

General Questions 

• Do I need my own insurance to reserve a vehicle?  

  • No, you are covered through our partners’ insurance. 

• Am I responsible for parking tickets and traffic violations?  

  • Yes, you are responsible for any parking tickets and traffic violations incurred during your reservation. If applicable, these fines will be charged to your account.  

• Can I let someone else drive the vehicle during my reservation?  

  • No, allowing unauthorized drivers to use the vehicle will result in account termination, plus any costs and expenses resulting from the unauthorized driver’s operation of the vehicle.